Terms

Delivery Costs

UK Mainland:

Curtains per pair £ 5.99 Delivery

Faster delivery services available at extra cost

Delivery

We ship our products using Royal Mail or a courier which includes Parcelforce.

We hold a stock of our products which enables us to dispatch orders swiftly. If your order is in stock we will dispatch within 48 hours normally.

You must inform us within five working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Returns

We have a no hassle returns policy and you may return your purchase for any reason.

We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Goods must be returned with your original receipt and be in the condition that they were purchased.

If your payment card expires before we process your refund please contact customer services by telephone with your order number, postcode and new card details.

Our refunds policy is in addition to your statutory rights.

RETURNS BY POST

You can return goods to us to:

Textilewise 30 Great Junction St Edinburgh EH6 5LA

The parcel should contain:

The item(s) you purchased that you wish to return in their original condition.
Your original invoice and a note clearly stating which item(s) you are returning and the reasons why you are returning the goods.
You will need to pay for the postage but we will refund the reasonable delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order.

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least seven days for your goods to reach us.

Please allow 28 days to receive your refund.

If you need advice on returning by post, please contact our customer services team on 0131 554 7022or via e-mail at info@textilewise.co.uk

STATUTORY RIGHTS

This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.

SALE OF GOODS
Our refunds policy is in addition to your statutory rights. Under the Sale of Goods Act, the goods we sell you must:
1. conform to the description we have given you 2. be of satisfactory quality. 3. be fit for purpose. 4. be safe.

You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.

Please ensure you measure your window properly before ordering. For assistance with your measurements please call us on 0131 554 7022